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Privacy Policy

Welcome to WestAce Canada (“WestAce”, “we”, “our”, or “us”), available at https://westace-ca.org.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use our website, services, promotions, communications, and related features. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

1. Who We Are

WestAce Canada operates an online gambling-related website intended for users in Canada who are of legal gambling age in their province or territory of residence.

For privacy-related questions, requests, or concerns, you may contact us at:

Email: [email protected]
Website: https://westace-ca.org

2. Eligibility and Age Restriction

Our website and services are intended only for individuals who are legally permitted to access gambling-related content and participate in gambling activities under the laws applicable in their province or territory.

We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have collected information from an underage individual, we may delete such information and restrict access to our services.

3. Information We May Collect

We may collect the following categories of information:

Personal Information

This may include:

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Residential address
  • Account login details
  • Identity verification information
  • Payment-related information
  • Customer support communications

Technical and Usage Information

When you use our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages visited
  • Time spent on pages
  • Clicks and interactions
  • Approximate location based on IP address
  • Cookies and similar tracking data

Gambling and Account Activity

Where applicable, we may collect information related to:

  • Account registration and login activity
  • Deposits and withdrawals
  • Bonus and promotion usage
  • Game preferences
  • Responsible gambling settings
  • Self-exclusion or account restriction requests
  • Fraud prevention and security checks

4. How We Use Your Information

We may use personal information for the following purposes:

  • To provide and operate our website and services
  • To create, manage, and verify user accounts
  • To confirm age, identity, and eligibility
  • To process payments, deposits, withdrawals, and related transactions
  • To provide customer support
  • To personalize user experience and website content
  • To send service-related communications
  • To send marketing communications, where permitted by law
  • To manage bonuses, offers, and promotions
  • To detect, prevent, and investigate fraud, money laundering, abuse, or unauthorized activity
  • To comply with legal, regulatory, accounting, and security obligations
  • To enforce our Terms and Conditions
  • To support responsible gambling measures
  • To improve our website, products, and services

5. Legal Basis for Processing

We process personal information where permitted under applicable Canadian privacy laws, including where:

  • Processing is necessary to provide our services
  • You have given consent
  • Processing is required to comply with legal obligations
  • Processing is necessary for fraud prevention, security, and risk management
  • Processing is necessary for our legitimate business interests, provided those interests do not override your privacy rights

6. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Improve website performance
  • Understand how users interact with our website
  • Measure marketing effectiveness
  • Prevent fraud and enhance security

You may control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Marketing Communications

Where permitted by applicable law, we may send you promotional emails, offers, newsletters, or updates about our services.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at:

[email protected]

Please note that even if you opt out of marketing communications, we may still send you important service-related or account-related messages.

8. Sharing of Information

We may share personal information with trusted third parties where necessary for business, legal, security, or operational purposes, including:

  • Payment processors
  • Identity verification providers
  • Fraud prevention and security service providers
  • Website hosting and IT service providers
  • Analytics and marketing partners
  • Customer support providers
  • Professional advisors
  • Regulatory, law enforcement, or government authorities, where required by law

We do not sell your personal information.

9. Payment and Financial Information

Payment transactions may be processed by third-party payment service providers. These providers may collect and process payment details in accordance with their own privacy policies and security standards.

We may retain transaction records as required for accounting, fraud prevention, responsible gambling, anti-money laundering, and legal compliance purposes.

10. Responsible Gambling and Player Protection

We may process personal information to support responsible gambling tools and player protection measures, including:

  • Deposit limits
  • Time-out periods
  • Self-exclusion requests
  • Account closure or restriction requests
  • Risk monitoring and account review

Information related to responsible gambling may be retained where necessary to comply with legal, regulatory, and player protection obligations.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • Providing services
  • Maintaining account records
  • Resolving disputes
  • Preventing fraud
  • Meeting legal, regulatory, tax, accounting, and compliance requirements
  • Enforcing agreements and policies

When information is no longer required, we will delete, anonymize, or securely restrict access to it, where appropriate.

12. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

13. International Transfers

Some of our service providers, systems, or business partners may be located outside Canada. As a result, your personal information may be processed or stored in other countries where privacy laws may differ from those in Canada.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent, where processing is based on consent
  • Request deletion of certain personal information
  • Ask questions about how your information is handled
  • Object to certain uses of your information
  • Opt out of marketing communications

To exercise your privacy rights, please contact us at:

[email protected]

We may need to verify your identity before responding to your request.

15. Accuracy of Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date. If your information changes, you should update your account details or contact us.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, payment providers, advertisers, or gambling operators. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

17. Fraud Prevention and Compliance

To protect our users, services, and business, we may use personal information to detect, prevent, and investigate:

  • Fraudulent activity
  • Money laundering
  • Identity theft
  • Bonus abuse
  • Account misuse
  • Unauthorized access
  • Breach of our Terms and Conditions
  • Suspicious or unlawful activity

We may disclose relevant information to regulators, payment providers, law enforcement, or other authorized parties where required or permitted by law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

WestAce Canada
Website: https://westace-ca.org
Email: [email protected]