Terms for Using Westace

By opening Westace, registering an account or using any part of the platform, you confirm that you have read and accepted these terms. The Privacy Notice, Cookie Notice, individual game rules and the conditions attached to promotions also form part of your agreement with us.

Where a promotion has separate conditions, those conditions apply to that promotion. Game-specific rules apply to the relevant game or market.

If you do not accept these terms, do not register, deposit funds, place wagers or continue using the platform.

References to “Westace”, “we”, “us” or “our” mean the operator of the platform. “Player”, “you” and “your” refer to the person using the services.

The English version is the controlling version. Translations may be provided for convenience, but the English wording takes precedence where two versions differ.

You may use Westace only if you are at least 18 years old and have reached the legal gambling age in the place where you live or are physically located.

You are responsible for confirming that online gambling is lawful in your jurisdiction. Availability of the website does not mean that its use is legal in every country or region.

Accounts, deposits and gambling activity are not permitted for people residing in or accessing the platform from the following excluded jurisdictions:

Afghanistan, Armenia, Belarus, Belize, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Montenegro, Myanmar, Romania, Russia, North Korea, the Netherlands Antilles, Sweden, Ukraine including Crimea, the United States, Côte d’Ivoire, the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Lebanon, Jordan and Egypt.

The restricted-country list may be changed when required by law, licensing conditions, payment providers or game suppliers. Some individual games may have additional regional limits.

Full use of the platform requires a personal account registered with accurate information belonging to the account holder.

Only one account is permitted per person, household, residential address, registered contact detail and IP address. An additional account may be treated as a duplicate even when different information has been used.

If a duplicate account is identified, Westace may:

• close one or all connected accounts;
• cancel transactions made through the duplicate account;
• remove bonuses and promotional benefits;
• void winnings obtained through the duplicate account;
• reverse withdrawals connected to prohibited activity.

Login details must be kept private. Activity completed after the correct credentials have been entered may be treated as activity authorised by the account holder.

Accounts, balances, bets, winnings and related rights cannot be sold, purchased, gifted, pledged or transferred to another person. You must not access an account belonging to someone else.

Keep your registration details current. Account closure or self-exclusion can be requested through the support section of the website. A standard closure request may require the account to have no remaining balance or pending withdrawal.

Westace may decline a registration or close an account when this is necessary for security, compliance, risk management or enforcement of these terms.

By registering and using Westace, you confirm that:

• you are acting for yourself and not for another person;
• you are legally capable of accepting these terms;
• the information supplied during registration is complete and correct;
• you understand that gambling can result in financial loss;
• you are not gambling while impaired by alcohol or other substances;
• the money used on the platform comes from lawful sources;
• you own every payment method connected to your account;
• you will not cooperate with other players to gain an unfair advantage;
• you have not created another account in breach of the one-account rule.

Westace may close an account, cancel activity or void winnings where there are reasonable grounds to believe that any of these statements are false.

Westace may request documents or information needed to confirm your identity, age, address, payment ownership, account activity or source of funds.

Requested material may include:

• a valid government-issued identity document;
• recent proof of residential address;
• proof that a card, wallet or bank account belongs to you;
• payment statements or transaction records;
• information explaining the origin of deposited funds;
• facial, telephone or other additional security verification.

Documents should normally be supplied within 30 days of a request. A complete submission is usually reviewed within 10 days, although complex cases may require more time.

Deposits, withdrawals or account access may be restricted while a review is taking place. Failure to provide the requested information may result in account closure.

Approved identity, anti-fraud or credit-reference providers may assist with these checks in accordance with the Privacy Notice.

Payments may be processed by Westace, a payment-system operator or another authorised service provider. Available methods, limits and currencies are displayed in the cashier.

Where practical, a withdrawal will be returned through the same method used for the deposit. Another supported method may be used where the original route is unavailable or unsuitable.

A Westace balance is not a bank account. It does not earn interest and is not covered by ordinary bank-deposit insurance.

Refund requests

Deposits are normally final. A refund may be considered in an exceptional case, such as a confirmed technical or payment error. The request must be submitted through website support within 24 hours of the transaction.

A deposit cannot normally be refunded after it or an associated bonus has been used to place a wager. Identity and payment ownership may need to be verified before any reversal is processed. Bonuses and related winnings are removed before a refund amount is calculated.

Withdrawal conditions

• A valid request must be submitted through the cashier.
• Verification and other security checks must be complete.
• At least CAD 30 must have been wagered during the same calendar month as the withdrawal request.
• Deposited funds are subject to a minimum one-time rollover before withdrawal.
• Where the deposit has not been wagered once, winnings may be cancelled and a payment cost may be deducted.
• The standard deduction may be 10%, with a minimum of CAD 0.75, or 15% where a card or bank transfer was used.
• No more than three withdrawal requests may remain pending at the same time.

Account level is assessed using activity from the 90 days before the withdrawal request. An inactive player may be returned to the entry level.

A complete withdrawal request is normally reviewed within three business days or within three business days after the previous withdrawal was paid. Finance reviews are carried out from 06:00 to 17:00 GMT, Monday to Friday.

Processing may be delayed while identity, source-of-funds, payment or account-activity checks are completed. Additional time taken by an external payment provider is outside Westace’s direct control.

Inactive accounts and balance corrections

An account that has not been accessed for 180 days may be marked inactive. A monthly administration charge of CAD 0.75 may then be deducted. If the remaining balance is below CAD 7.50, the balance may be removed in full. Charges stop when the balance reaches zero.

Incorrect credits or debits caused by technical, payment or human error may be corrected. Money credited by mistake remains the property of Westace and may be recovered from the account.

Transfers between player accounts are not permitted. Westace may use a positive balance to settle an amount properly owed by the account holder.

Players are responsible for taxes or reporting obligations connected with their gambling activity.

Westace may provide bonus funds, free spins, free bets, loyalty points or other limited offers. Each promotion has its own eligibility, expiry, wagering and withdrawal conditions.

Promotion-specific conditions take priority where they differ from the general wording on this page.

Unless an offer states otherwise, it is limited to one per person, family, household, registered contact detail, device and IP address.

Promotional access is unavailable in excluded jurisdictions. Additional restrictions apply to residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia.

Game contribution

Some named games contribute 50%, 10% or 0%. Certain titles cannot be opened while a bonus is active. The current list shown with the relevant promotion forms part of its conditions.

Standard bonus conditions

• Real-money funds are wagered before bonus funds.
• Casino wagering must normally be completed within 10 days.
• Sports wagering must normally be completed within 30 days.
• A withdrawal requested before wagering is complete may remove the bonus and all winnings derived from it.
• No-deposit casino bonuses normally require 40x wagering and have a maximum withdrawal of five times the bonus.
• Deposit casino bonuses normally require 35x wagering on the combined deposit and bonus.
• The usual maximum withdrawal from a deposit bonus is ten times the original bonus amount.
• No-deposit free-spin winnings are normally capped at CAD 120 and require 40x wagering.
• Before wagering is complete, an individual wager must not exceed CAD 150.

Promotion misuse

Bonuses are intended for ordinary recreational play. Prohibited conduct includes low-risk roulette coverage, hedge betting, two-tier betting, moving from high-risk to low-risk play after a large win, delaying game rounds or features, exploiting software errors and using any method designed mainly to release a bonus without genuine play.

Where promotion abuse is identified, Westace may remove bonuses and winnings, cancel withdrawals and restrict access to future offers.

Check the event, market, selection, stake and odds before confirming a wager. A confirmed wager cannot normally be changed or cancelled by the player.

Westace may decline a wager or cancel an accepted wager where a pricing error, technical fault, late bet, compliance concern or other valid reason is identified.

Casino outcomes are generated and recorded by the relevant game server. If the result shown on a device differs from the server record, the verified server result applies.

Platform records may be used to establish the time, amount, conditions and outcome of a game or wager.

Gambling involves financial risk. No result or return is guaranteed.

Westace is provided for personal entertainment. The following activity is prohibited:

• using an account for a business or on behalf of someone else;
• using funds or payment methods belonging to another person;
• fraud, chargeback misuse or false payment disputes;
• money laundering, terrorist financing or other criminal activity;
• collusion, coordinated play or sharing information to gain an advantage;
• hedging, zero-margin or other artificial low-risk betting patterns;
• exploiting a software error, delayed round or incorrect price;
• using bots, scripts, automated tools or outcome-manipulation software;
• harassing players, support staff or other representatives;
• attacking, disrupting or attempting unauthorised access to the platform;
• copying, decompiling or reverse engineering platform software;
• selling, purchasing or transferring an account.

Westace may review game and betting activity to check compliance. Where prohibited conduct is reasonably suspected, the platform may suspend access and payments while the matter is investigated.

Following a review, Westace may:

• close connected accounts;
• cancel bets, bonuses or pending withdrawals;
• remove winnings obtained through prohibited conduct;
• recover money owed to the operator;
• restrict future registration or promotional participation;
• report suspected unlawful activity to relevant organisations.

You decide whether to use the platform and remain responsible for your gambling activity, device, internet connection, login security and compliance with local law.

To the extent permitted by applicable law, Westace and its suppliers are not responsible for loss arising from:

• incorrect information entered by the player;
• fraudulent, misleading or prohibited activity;
• a declined deposit, registration or wager;
• an account suspension or closure permitted by these terms;
• payment delays caused by verification or external providers;
• unauthorised use after valid login details were entered;
• loss of access, network interruption or device failure;
• malware, software incompatibility or data-transmission errors;
• communications that were delayed or not received;
• government action, natural events or other circumstances outside reasonable control;
• use of the service where online gambling is unlawful;
• website errors, omissions or temporary technical faults;
• a direct or indirect breach of these terms by the player.

Nothing in this section removes responsibility that cannot legally be excluded under the law applying to the account.

Westace may update these terms, platform features, payment rules, promotional conditions or service availability when operational, legal or regulatory requirements change.

A revised version applies from the date shown at the top of the page. Players should check the current wording before using the service.

Continued use after an update means that the revised terms have been accepted. A player who does not accept an update must stop using the platform.

Account-related notices may be displayed on the website, inside the player profile or sent through the registered contact channel.

You are responsible for keeping your contact information accurate and for checking account notifications.

Electronic correspondence is treated as written communication. A notice may be considered received within five business days after it is sent or made available through the account.

Questions about these terms can be submitted through the support section available on the Westace website.

A complaint should first be submitted to customer support through the official website. Support may refer the matter to another department when it cannot be resolved immediately.

A dispute is a complaint concerning a gambling transaction or result that was not resolved during the initial support stage.

A formal complaint should include:

• the account username;
• the full name registered on the account;
• a clear description of the issue;
• the relevant transaction, wager or game information;
• the dates and approximate times involved;
• supporting screenshots or documents where available.

Westace aims to provide an outcome within 10 days after receiving enough information to investigate. More time may be required for an unusually complex matter.

Where the internal procedure does not resolve the dispute, the player may consider an external dispute-resolution option available under the applicable rules.

The player’s contractual relationship for services available on the website is with the platform operator rather than an individual game studio, odds supplier or payment provider.

A legal claim or dispute arising from these terms or the use of Westace will be considered under the law applicable to the operator, the account and the circumstances of the case.

Nothing in these terms removes any mandatory consumer right that applies and cannot legally be waived.

A game may be unavailable even where the main Westace platform can be accessed. Suppliers apply their own territorial rules, which may change without affecting the availability of other games.

NetEnt content is unavailable in several territories, including Afghanistan, Albania, Algeria, Angola, Australia, the Bahamas, Belgium, Botswana, Bulgaria, Canada, Colombia, Croatia, the Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, the Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Ukraine, the United Kingdom, the United States, Yemen and Zimbabwe.

Individual branded titles may have wider restrictions. These include Planet of the Apes, Vikings, Narcos, Street Fighter and games based on Universal Monsters.

The game lobby may automatically hide content that is unavailable in the player’s location. Attempting to bypass a location restriction is prohibited.

The minimum sportsbook stake is EUR 1 or its displayed currency equivalent. Maximum stakes differ by event, market, jurisdiction and account and are shown before confirmation.

Westace may accept, limit, reject or offer a different price or stake for a requested bet. A bet may be voided if it was accepted after the result was known, after a material advantage arose, without sufficient funds or as part of fraudulent or integrity-related activity.

Available bet structures

• Single: one selection, with the return based on the stake and accepted odds.
• Parlay: two or more selections, all of which must win unless another settlement rule applies.
• System: combinations formed from at least three selections, with returns based on successful combinations.

A confirmed sportsbook bet cannot ordinarily be edited or cancelled. Cash Out is available only where the option is shown and remains subject to its displayed value.

Selections that directly affect one another cannot normally be combined unless a Bet Builder or similar market specifically allows it.

All settlement calculations use decimal odds, regardless of the display format selected by the player.

Cancelled, postponed or changed events

• A cancelled event is normally void.
• An event postponed by more than 12 hours is normally void, except where a sport-specific rule states otherwise.
• A change of opponent, venue or scheduled event length may void bets.
• A surface change does not normally void a bet.
• Bets already unconditionally decided before abandonment may remain settled.

Minimum completed playing time

Dead heats

Where more competitors share a winning position than the market anticipated, the winning portion of the stake is divided by the number of tied competitors. The adjusted portion is then settled at the original odds.

Markets are settled using the official competition result. An independent source or internal event data may be used where an official result is unavailable or clearly incorrect.

An early settlement may be corrected if the official result changes shortly afterwards, a market is declared void or a technical or human error is identified.

The following summaries apply unless a market description or event-specific rule states otherwise.

Coins may be exchanged in the Shop for casino bonuses, free spins or sportsbook free bets. Each reward must be activated and used under the conditions shown at the time of purchase.

Casino bonuses

• The bonus must normally be wagered 40 times.
• Wagering must be completed within 10 days.
• The maximum releasable amount is five times the bonus.
• The reward is available in the Casino section only.

Free spins

• Free spins must be activated through the player profile.
• They must normally be used within seven days.
• Resulting winnings are credited as bonus funds.
• Winnings require 40x wagering within 10 days.
• The maximum amount transferable to the real balance is CAD 75.

Sports free bets

• Free bets are available only in the Sports section.
• They must be activated within 24 hours.
• The full free-bet value must be used in one wager.
• The original free-bet stake is not included in the return.
• Resulting winnings must be wagered three times using selections with minimum decimal odds of 2.10.
• The wagering period is 30 days after activation.

Earning Shop Coins

• One Coin may be awarded for every CAD 15 wagered on eligible casino games.
• Coins equal to 5% of an eligible deposit may be awarded using the corresponding euro value.
• Coins may also be awarded through internal tournaments.

The Westace gamification system includes Coins, weekly challenges and one-time achievements. Registered players may participate where these features are available on their accounts.

Coins

Coins may be earned by completing challenges or finishing in an eligible position in an internal tournament. The current Coin balance is shown in the player profile.

Weekly challenges

Eligible casino and sportsbook activity may automatically count towards weekly challenges. Players can complete the Casino section, the Sports section or both.

• A Sports challenge may award one Coin for each CAD 150 in qualifying settled bets, subject to the minimum stake shown.
• Casino challenges provide a fixed Coin reward based on their stated difficulty.
• Completing half of the challenges in one section may award 500 additional Coins.
• Completing half in both sections may therefore award up to 1,000 additional Coins.

One-time achievements

Each achievement can be completed independently. When its stated conditions are met, the corresponding Coin reward is added automatically.

The Westace prize wheel is available to registered players who are eligible for promotions. Every valid spin awards one of the prizes displayed in the feature.

Earning and holding spins

• One spin may be earned for every CAD 150 wagered on eligible casino games.
• A maximum of three spins can be earned during one daily period.
• The daily period runs from 19:00 ET to 18:59 ET.
• A player may hold no more than 10 unused spins.
• Additional spins are not credited while the balance is full.
• Wagers made with an active bonus do not count.
• Sportsbook wagering does not count unless expressly stated.

Each spin must be started manually. The wheel uses a random number generator to select the reward.

Possible rewards

Prize-wheel spins do not expire unless the feature states otherwise. Spins may be removed as part of a promotion update. Game-contribution rules may differ between titles.